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Our customers have many competing priorities and the set-up of a dedicated JD Edwards support operation may not be the most cost-effective solution for them. To meet demand for managed support, Millennium provides various options that suit individual requirements. Acting as a managed service JD Edwards Operational Support department, we provide telephone, email and remote support (and on-site consultancy if required) to ensure our clients remain fully operational at all times.
Support calls and emails are logged in the Millennium Service Desk and allocated to the support team who respond and resolve issues in line with agreed Service Level Agreements. We can cover all the major modules of JD Edwards EnterpriseOne or World including technical/CNC, finance, supply chain, manufacturing, CRM, interfaces, reports etc. Our services are delivered remotely. We can visit site if necessary for high priority calls. The service can include daily checks. We take care of all the day to day issues to allow you to focus upon your business. By using experts customers can expect to get their issues resolved quicker thus saving money.
Millennium Consulting operates a very cost effective model for providing JD Edwards technial and functional support and we offer two types of annual support. Standard Support whereby the customer has some JD Edwards knowledge and an internal helpdesk who can diagnose issues and refer JD Edwards issues onto the Millennium support desk as required. Premium support is for customers who have no internal JD Edwards capability or helpdesk. Millennium support takes all tickets and passes non-JD Edwards one on to the appropriate place. We also offer a pay as you go type support service whereby the customer purchases a number of hours support. These hours are then consumed as issues are logged. When the number of hours gets low the customer can purchase additional hours. As the number of hours purchased increases the price is discounted accordingly.
Millennium operates a dedicated service desk offering support services to customers using several ERP solutions. Remote access to the customer systems is required in order to access the customer system and deliver the required support services.
Millennium Consulting has provided managed services to its clients for many years. By offering a flexible range of services we can cater for all industries for all modules of JD Edwards EnterpriseOne and World - from very small customers to very large ones. Our services cover all aspects of running JD Edwards including the infrastructure and techniology, the application and interfaces with optional 24x7x365. Whether you want some backup to your current team or whether you want all aspects of support to be managed Millennium Consulting can delkiver you a cost effective solution that meets your needs and your budget.
For many organisations, spiralling expenditure on IT support is seen as a burden, not a business enabler. Managing IT assets can be a resource heavy job, with on-going issues and routine tasks taking up valuable time. The reoccurrence of similar faults can lead to a poor perception of the support service delivered, creating a negative user perception.By outsourcing the management of your environment, we can help by saving you significant expenditure, increasing efficiency and productivity while freeing up your important resources.
All these services are delivered to a Service Level Agreement by our team of highly skilled and experienced support specialists. Whether you want to provide supplementary support, backfill or completely outsource your support organisation Millennium Consulting can help you in a highly cost effective manner allowing you to achieve cost savings and service improvements. We use a range of industry leading tools to manage our operations and can provide you with management reports showing your call history and responses. We can do root cause analysis and ensure your business learns and grows.
As part of the 'take on' process with a new managed services customer we would typically conduct a system healthcheck as part of the knowledge transition process to our support team.
For further information please contact us.